Safety & Security
Hospitality businesses comply with a range of regulations and implement standard operating procedures to ensure the safety and comfort of all customers and staff. Hotel and pub safety and security staff help to ensure compliance with these standards.
Duties include helping to maintain a safe and healthy workplace, contractor management, COVID-19 compliance-related activities, responsible service of alcohol and management of crowd numbers and queuing.
In some hotels and pubs, the role of a security guard might be outsourced to a third-party security labour hire company, who provide guards to the venue and manage all related employment matters, including training and payment for hours worked.
Safety & Security Roles
It’s important that hotel and pub staff and guests feel safe, when working, dining, drinking or staying on the premises. Safety and security staff help to make sure that they are! They conduct building checks to ensure different areas of the hotel or pub are secure, control venue access for customers and contractors, monitor CCTV footage, and the use of building access keys by staff and visitors.
In this role you will need a good ‘eye for detail’ and be able to ‘de-escalate’ potentially challenging situations, using effective communication and remaining calm under pressure.
All hotels and pubs that serve liquor need a liquor licence to do so. This licence requires venue staff serve alcohol in a responsible manner, following procedures that keep guests and staff safe. An RSA Officer interacts with bar, floor and security staff to make sure hotel or pub customers are not behaving in a disorderly manner and not showing signs of intoxication. In doing so, making sure the experience all customers have while in the hotel or pub is an enjoyable one.
Hotels and pubs comply with different Occupational Health and Safety laws and practices that help keep staff and customers safe. OH&S officers ensure compliance with these agreed workplace practices, identifying any hazards or risks that might cause harm.
Whether assessing risks in a busy commercial kitchen, given frequent use of sharp knives, commercial machinery and open flames when cooking, or ensuring lifting techniques and work practices in a hotel housekeeping department don’t cause injury, an OH&S officer makes an important contribution to many busy venues.
The Safety and Security Manager is likely to have many years of operational experience, experience they now use to develop and implement related operational policies and practices within the hotel or pub.
They might also recruit and train safety and security staff and have responsibility for a budget and monitoring related costs.
